Resident Coordinator

Resident Coordinator - Santa Clara County and/or San Mateo County

Essential Duties and Responsibilities:
It is the Resident Coordinator's (RC) job to help tenants with developmental and other disabilities maintain their rental apartment at our partner properties. We see housing as a foundation for all other aspects of independent living, and our efforts are integral to helping our clients achieve housing stability. You'll collaborate as part of a tight-knit team of Resident Coordinators while providing a variety of housing support services to our clients: troubleshooting challenging situations with clients, helping them maintain their housing, and becoming an important part of their lives. You'll regularly marshal different resources for your clients, including family, social service, legal, and financial assistance. You'll support clients through interpersonal conflicts, administrative logistics, and healthy lifestyle choices. You'll guide clients through understanding their lease agreements as well as helping them to understand their rights and responsibilities as a tenant. You'll act as a liaison with the property manager for the residents, their other support staff, and their family members.

Reports to: Resident Coordination Program Manager 

Bilingual Differential : 5% of salary based on job requirement for Spanish or Vietnamese

Position Requirements:

• Driven to help people with developmental and other disabilities succeed in a community housing environment.

• You are a great listener, empathetic, and know how to set clear professional boundaries.

• Able to communicate complex options in straight-forward ways to clients who possess a range of listening and processing abilities and prior life experiences.

• Comfortable working in teams, being mentored by your supervisor, and taking initiative - and balancing these three methods of work.

• You provide extraordinary client service, act with integrity regarding ethical standards, and are dedicated to a diverse workplace.

• You balance your many responsibilities with ease and success. You are disciplined and consistent in using our electronic tools to track your time, client progress, and outcomes.

Minimum Qualifications and Experience:

• AA degree or two years college required--BA or BS degree is preferred.

• Relevant experience providing direct service to individuals with developmental and other disabilities or other low-income people

• Possess a valid California Driver's' License, proof of automobile insurance, and a clean driving record.

• Pass Department of Justice criminal background check.

• First Aid/CPR training

• Spanish/English bilingual preferred